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Q) Do you ship internationally?
A) Yes, we offer worldwide shipping (see pricing below).
Q) How long will it take to process and pack my order?
A) Orders are normally packed and shipped within 3 – 5 working days. During exceptionally busy periods this may be slightly longer but we try our best to post items as soon as possible. Your order will be marked ‘Complete’ on the website when it’s been packed, ready for shipping.
Q) How long does shipping take?
A) UK domestic orders are posted 1st Class via Royal Mail.
International delivery times can vary from county to country. Most arrive within 7 – 21 days but occasionally can take longer. Selecting ‘Tracked Shipping’ at checkout will allow you to follow the progress of your order.
Q) How much will shipping cost?
A) Our shipping prices are set out below:
*** Currently we’re only offering tracked shipping options for orders outside the UK ***
Q) Will my order be insured?
A) Standard shipping options are only insured up to the value of £20, so we highly recommend selecting ‘Signed for’ or ‘Tracked Shipping’ at checkout for orders over £20 to cover the full value of your order. We obtain proof of postage on all orders, once this is done, liability is transferred to the postal system. Therefor it’s imperative you select the correct shipping option to cover the full value of your order, not doing so is at your own risk.
Q) Will there be an import charge?
A) Some international orders can incur a customs/import charge. The threshold (order value) for import taxes and tariffs to be applied, vary from country to country, so it’s the customers responsibility to understand what charges could be applied to shipments from the UK. Blue Harvest is not responsible for any incurred customs, duties, or local taxes applied to your order. Any fees imposed during or after shipping are the responsibility of the customer.
Q) I would like to add more items to my order but don’t want to pay postage again?
A) If your order is still marked ‘Processing’ you can place another order and use the code: COMBINE at checkout to apply free shipping to your second order. This option is only valid if you have a current open order, if not, you will be required to pay shipping before your order can be posted.
Q) My order is marked ‘Complete’ but I haven’t received it?
A) If your order is marked ‘Complete’ on the website, this means it’s been packed and dropped at the Royal Mail postage facility, it does not mean it’s been delivered. If you’ve selected tracked shipping, you will receive your tracking code, which allows you to check the current status of your delivery.
Q) I’ve received my package and there is a problem with my order
A) If there is an issue with your order, please get in touch and we’ll look to sort it for you ASAP. Contact us by email at firstname.lastname@example.org or via the Support Form. Do not reply to your order confirmation, as these emails can often be missed.
If an items is damaged please report this to us within one week of receiving your package. We will replace or refund any faulty items once they have been returned to us.
Q: Are all your products genuine LEGO®?
A) We sale a range of both custom and genuine LEGO® products. All items marked LEGO® are 100% genuine. If it doesn’t include LEGO® in the title of the product, it is a custom item.
Q: How do I Decal?
A) Waterslide decals are activated by water. After cutting out the decal (within the marker outline), place it in water and leave it for about 30-60 seconds. This will soften the decal and allow it to slide off the backing paper.
The decal can be applied to the LEGO piece by placing it on the plastic with tweezers, aligning it, and pressing down firmly with a soft sponge for 5 seconds.
Q: What materials do I need to Decal?
A) Scissors and/or exacto knife for cutting out the decal. Tweezers to handle and position the decal and a sponge to press down on the decal to fix in position. You will also need to spray sealant on the final figure to protect the decal.