Frequently Asked Questions


Q) Do you ship internationally?

A) Yes, we offer worldwide shipping (see pricing below).

Q) How much will shipping cost?

A) Our shipping prices are set out below:

UK Royal Mail Standard = £2
UK TRACKED Royal Mail = £3 (recommend for orders over £20)
European TRACKED Shipping = £10
US TRACKED Shipping = £10
Worldwide TRACKED Shipping = £10

Q) How long will it take to process my order?

A) Orders are normally packed and shipped within 3 – 5 working days. During exceptionally busy periods this may be slightly longer but we try our best to post items as soon as possible. Your order will be marked ‘Complete’ on the website when it’s been packed, ready to ship.

Q) How long does shipping take?

A) UK domestic orders are posted via Royal Mail, please select the Tracked option if you want to keep track of your delivery.
International delivery times can vary from county to country. Most arrive within 7 – 21 days but occasionally can take longer. All international orders are now tracked, which will allow you to follow the progress of your package.

Q) Will there be an import charge?

A) Some international orders can incur a customs/import charge. The threshold (order value) for import charges, vary from country to country, so it’s the customers responsibility to understand what charges could be applied to shipments from the UK. Blue Harvest is not responsible for any incurred customs, duties, or local taxes applied to your order. Any fees imposed during or after shipping are the responsibility of the customer.


Q) My order is marked ‘Complete’ but I haven’t received it?

A) If your order is marked ‘Complete’ on the website, this means it’s packed and ready to ship. It does not mean it’s been delivered. If you’ve selected Tracked shipping, you will receive your tracking code, which allows you to check the current status of your delivery.

Q) How can I track my order?

A) If you selected Tracked shipping, you should receive an email with your tracking code once your order has been scanned at the Royal Mail facility. You can also login to you Blue Harvest account, to find your Tracking code. Track your order

Q) Can I add additional items to my order?

A) If your current order is still marked ‘Processing’ you can place a second order using the code: COMBINE at checkout, so you don’t have to pay another shipping charge. This is not a ‘free shipping’ code and is only valid if you have a current open order. Any orders using the code, without an existing order to combine with, will be placed on Hold until another order (with a valid shipping fee) is placed.

Q) I’ve changed my mind, can I get a refund?

A) Refunds may be issued on a case-by-case basis, but only while the order is marked ‘Processing’. If the order status as changed, it is too late to cancel. Please be aware, that any requested refund will be minus the PayPal transaction fee (which we still have to pay).

Q) I’ve received my package and there is a problem with my order

A) If there is an issue with your order, please get in touch and we’ll look to sort it for you ASAP. Contact us by email at or via the Support Form. Do not reply to your order confirmation, as these emails can often be missed.
If an items is damaged please report this to us within one week of receiving your package. We will replace or refund any faulty items once they have been returned to us.


Q: Are all your products genuine LEGO®?

A) We sale a range of both custom and genuine LEGO® products. All items marked LEGO® are 100% genuine. If it doesn’t include LEGO® in the title of the product, it is a custom item.


Q: How do I Decal?

A) Waterslide decals are activated by water. After cutting out the decal (within the marker outline), place it in water and leave it for about 10 – 30 seconds. This will soften the decal and allow it to slide off the backing paper.
The decal can be applied to the LEGO piece by placing it on the plastic with tweezers, aligning it, and pressing down firmly with a soft sponge for 5 seconds. 

Q: What materials do I need to Decal?

A) Scissors and/or exacto knife for cutting out the decal. Tweezers to handle and position the decal and a sponge to press down on the decal to fix in position. You will also need to spray sealant on the final figure to fix and protect the decal.